Refund policy
The short version
- Changed your mind? Ask within 7 days of being charged and you get a full refund. No questions asked.
- This applies to your first purchase and to each yearly renewal.
- After 7 days a charge is not refundable, but you can cancel at any time so you are not charged again.
Kapacity Pro and renewals
Kapacity Pro costs US$99 per year, plus any sales tax or VAT that applies where you live. Paddle may show the price in your local currency. Pro renews automatically each year until you cancel, and Paddle emails you a receipt for each renewal.
How to ask for a refund
Within 7 days of the charge, email support@kapacity.tech with the email address you used to buy Pro. You can also ask Paddle directly, through the link in your receipt or at paddle.net.
Paddle, our merchant of record, sends the refund to your original payment method. It usually appears within 5 to 10 business days, depending on your bank.
What happens after a refund
Your account moves back to the free plan straight away. Nothing is deleted: your saved comparisons stay. Kapacity goes back to showing your last 3 months of one sport instead of your full history.
Cancelling
Cancel any time from the link in your Paddle receipt, or email us. Pro stays active until the end of the year you paid for and does not renew. Cancelling after the 7-day window does not refund the current year.
Your legal rights
This policy does not limit any rights you have under the consumer law where you live, including any statutory right to withdraw from a purchase.